Support
Need help? Check the FAQs below or reach out to us directly.
Contact Us
Have a question, bug report, or feedback? We'd love to hear from you.
Email support@diamondcheck-ai.comFrequently Asked Questions
How do I check a diamond's price?›
Go to the GIA Check page, enter your GIA certificate number or upload a photo/PDF of your certificate. You'll get an instant market price analysis based on current Rapaport data.
Is DiamondCheck AI free?›
The website tools — GIA certificate lookup, price calculator, and guides — are completely free. The iOS app offers deeper analysis including full deduction breakdowns, negotiation advice, and a letter grade.
How accurate are the price estimates?›
Our estimates are based on current Rapaport wholesale benchmark pricing and an AI model trained on thousands of diamonds inspected in person. They reflect fair market value, not retail markup. Always verify with a certified gemologist before making a purchase decision.
My PDF certificate upload isn't working›
Make sure the certificate is clearly visible and not blurry. We support JPG, PNG, and PDF formats. If the PDF is a scanned image, our AI will render it and read the data. If it still doesn't work, try entering the GIA certificate number manually instead.
What diamonds do you support?›
We currently support natural, GIA-certified diamonds. Our pricing model uses the Rapaport benchmark which covers natural diamonds only. Lab-grown diamonds are not supported at this time as they don't have a standardized pricing benchmark.
How do I get a full report?›
The full report — including complete deduction breakdown, negotiation advice, letter grade, red flags, and comparables — is available in the DiamondCheck AI iOS app. Download it from the App Store.
Can I use this as a diamond appraisal?›
DiamondCheck AI provides a fair market value estimate, not a formal appraisal. It's great for benchmarking jeweler appraisals, checking prices before buying, or getting a quick valuation before selling. For insurance purposes, you'll need a certified appraiser.
Do you sell diamonds?›
No. We don't sell diamonds and have no affiliate partnerships with diamond retailers. Our only goal is giving you an accurate, unbiased price check.